About This Role

We are hiring a proactive and professional Customer Service Executive to join our team in Mafoluku, Lagos State. The ideal candidate will manage customer inquiries related to shipment status, delays, billing discrepancies, and account registrations while ensuring accurate tracking updates and proactive communication. This role requires strong coordination with internal teams to resolve delivery, freight, and dispatch concerns efficiently. The position offers a monthly salary of ₦180,000 and the opportunity to work in a fast-paced operational environment.

Requirements

Bachelor’s degree in Business Administration or related field

Minimum of 2 years’ experience in customer service

Strong communication, problem-solving, and conflict resolution skills

Ability to manage escalations professionally

Good reporting and documentation skills

Ability to work in a fast-paced operational environment

Responsibilities

Handle customer inquiries on shipment status, delays, billing discrepancies, and account registrations

Provide accurate tracking updates and proactive communication with customers

Coordinate with internal teams to resolve delivery, freight, and dispatch concerns

Escalate complex issues for timely resolution

Prepare periodic customer service performance reports and maintain service records